Shipping policy
Shipping Policy – Al Shams Perfumes
At Al Shams Perfumes, we specialise exclusively in perfumes and ensure every order is packed with care and delivered securely within Australia.
Processing Times
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All perfume orders are processed within 1–2 business days (excluding weekends and public holidays).
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Once dispatched, you will receive a confirmation email with your tracking number.
Shipping Rates & Delivery Times
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Free Standard Shipping on all perfume orders over $100 within Australia.
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Orders under $100 will incur a standard shipping fee, calculated at checkout.
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Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days (available at an additional cost)
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Delivery Restrictions
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We currently ship within Australia only.
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Due to perfumes being classified as flammable liquids (alcohol-based), certain carriers may place restrictions on air transport. This may cause slight delays depending on your location.
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We cannot deliver to P.O. Boxes or parcel lockers.
Delivery Issues
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Please double-check your delivery details at checkout, as we are not responsible for delays caused by incorrect addresses.
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If your order arrives damaged, delayed, or missing, please contact us immediately at support@alshamsperfumes.store, and we will work to resolve the issue promptly.